Facebook X Reddit Email Save. Earlier this month, a terrible Comcast customer call was thrust into the limelight. The infamous call — which has been listened to more than 5 million times — was ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t ...

How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. If you look at ...

We were at one point told if it’s not a sale, direct them to the 800 number.-Customer service, 2007-2013, California. ... Every time you called Comcast, hit Spanish, then sales, ...

Comcast is trumpeting its best year for traditional TV services in nearly a decade, even though it continues to lose TV subscribers. As the number of traditional TV customers declines across the in… ...

Comcast’s X1 platform is widely viewed as among the best in the industry. Herrin will join Tom Karinshak, who serves as senior vice president of customer service.

For the quarter, Comcast saw the number of broadband Internet customers rise 7 percent to 16.3 million and phone subscribers increase 16 percent to 7.8 million compared with the same period a year ...

After this epic, torturous Comcast support call that went viral, getting better customer service has taken the limelight. You'll probably get better customer support if you go see someone one-on ...