We'll let you know what to do next, and give you support on the issues you might be facing. Before you report a scam to us, you should first check our advice on reporting a scam. Chat’s usually ...

Citizens Advice helped 2.67 million people last year. There were also more than 58 million visits to our online advice pages. No one else sees so many people with so many different kinds of problems, ...

We’ve commissioned research to explore the value of volunteering and volunteering models at Citizens Advice. This research has been carried out by the Centre for Charity Effectiveness at Bayes ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Use this template letter if you need to send the Department for Work and Pensions (DWP) more supporting evidence after you've sent your PIP claim form. When you've completed the letter, print it out ...

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

Over 14,000 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of ...

Create and download a letter to help with your problem, using one of our interactive sample letters.