They also have numerous options, so call centers need to be ready to offer exceptional service. Gone are the days of manually dialing phone numbers, busy signals and wait times. Organizations are ...

Learn how to recognize and stop call avoidance early on. When call center reps avoid taking calls, it creates problems across your entire operation. Customers get stuck on lengthy hold times ...

Event participants sometimes need assistance so we call in a support vehicle ... We use letters selected from a standard phonetic, or spelling, alphabet so nobody fumbles for words.

NPR's Ayesha Rascoe plays the puzzle with Puzzlemaster Will Shortz and KUOW listener John Weaver of Tacoma, Wash.

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

A worldwide organization of meteorologists controls the naming conventions for hurricanes, a practice steeped in a ...

Calvin Academy forLifelong Learning (CALL) offers a wide variety of intellectually stimulating, non-credit courses and learning opportunities designed for adults of all ages. Since there are no exams ...

The storm is expected to bring "catastrophic" winds and storm surge as it tracks toward Florida's Gulf Coast, according to the National Hurricane Center ... by using a phonetic alphabet (Able ...