Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

In this article, we will delve into the top innovations and strategies that companies are employing to take their customer ...

(Reuters) - Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI ...