A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today ...

Saint Louis University’s School for Professional Studies has partnered with BJC to offer its employees discounted tuition for bachelor's degree programs. The School for Professional Studies (SPS) is ...

We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Outsource your communications to save time and money Betsy began her career in ...

On New Year’s Day, two Missouri health systems — St. Louis-based BJC HealthCare and Kansas City-based St. Luke’s Health System — officially completed their merger. The combined health ...

An envelope. It indicates the ability to send an email. Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their ...

Offensive tackle Anthony Donkoh also is questionable for the Ohio State game. Donkoh, a sophomore, has been the starter at ...

Less than two weeks away from the November general election, FOX 2 has released the results of our exclusive, new Emerson College/The Hill/Nexstar poll, shedding light on where support for ...

The flagship college football pregame show announced Sunday it is returning to University Park for the Penn State-Ohio State ...

I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're sometimes lackluster, dismissive — and even rude, according to ...

Last season, Penn State wrestling had its annual Bryce Jordan Center dual meet but it just ... Cael Sanderson and company was to have the BJC Dual against Rutgers on a Monday night.