A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

Complaints that Get Results (and Replies that Win You Customers) Richart concluded our interview with this practical advice: “Google Alerts is an excellent service that constantly scans the ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

because the next call that I have to take, I have to meet the customer's expectations, and I cannot go in angry or bitter.” ...

She claims Freedom Forever informed her it would monitor the system and that it could be twenty days before someone would contact her ... I feel angry. I feel like there was a lot of false ...

Consumers who already have the product are advised to discard the product packaging or obscure the link and may contact ...

Complaints to call center workers are about to sound a lot less angry, and they have artificial ... in a bid to reduce the stress faced by customer service workers. The company, one of Japan's ...

Rogers, Bell and Telus — say they're frustrated by contracts that lock them into agreements but allow the companies to ...

A BBC star chef has been forced to apologise after closing his Michelin-star restaurant - leaving customers fuming and ... not swap and claimed she tried to contact her bank in order to get ...

Angry Orchard is giving fans a scary trick this Halloween -- and, perfectly on-brand, perhaps making them a tad angry as well. The company’s new six-pack for the spooky season, the Hide & Shriek ...

Customers of an Ayrshire trader say they feel ... He said he paid Mr McMaster's firm £58,000 before contact stopped. He estimated the value of the work carried out was about £38,000.