One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...

The best AI tools and GenAI products of 2024 include Google Vertex, Cisco Webex, SentinelOne Purple AI, Hatz, Red Hat ...

It’s a brand-new offering announced at Microsoft Ignite 2024 that’s meant to simplify the development and management of AI ...

Microsoft announced a number of new AI features for its enterprise products during its Ignite conference in Chicago on ...