One of the main goals of CCM solutions is to ensure that communication is consistent regardless of the channel used.

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Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

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AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...

It’s a brand-new offering announced at Microsoft Ignite 2024 that’s meant to simplify the development and management of AI ...

The best AI tools and GenAI products of 2024 include Google Vertex, Cisco Webex, SentinelOne Purple AI, Hatz, Red Hat ...

Microsoft announced a number of new AI features for its enterprise products during its Ignite conference in Chicago on ...