Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

--(BUSINESS WIRE)--Mitel ®, a global leader in business communications, today announced its new AI-powered customer ... approach to customer engagement helps organizations tackle the challenge of ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...

Nima Montazeri explains why human oversight remains crucial for ensuring accuracy, ethics, and customer satisfaction and ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

The platform’s AI-driven virtual assistants seamlessly handle calls, empowering businesses to focus on core operations while delivering exceptional customer service. These virtual agents answer ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...