AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...

customized service, while boosting productivity. The new all-in-one CX platform supports omnichannel customer interactions underpinned with AI – including voice, video, chat, and social – allowing ...

Brands like Saks has already launched AI agents and is helping customers return items and process refunds. If you're ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Looking forward, Nice reiterated its full-year revenue guidance of $2,715 million to $2,735 million, a 15% growth at the ...

We’ve taken a big step forward to empower customers with our joint AI capabilities and improved interface functionality, ...